Frequently Asked Questions (FAQ)

  1. General Questions


Q: What is Gini & Jony?

 A: Gini & Jony is a renowned kids' apparel brand offering a wide range of trendy and comfortable clothing for children.


Q: Where can I find Gini & Jony stores?

A: We have physical stores located in various cities. You can find the nearest store using our Store Locator feature on the website.


Q: What age range does Gini & Jony cater to?

A: We offer clothing options for Boys & Girls ranging from 0 to 16 years and from 0-24 months for baby.


Q: Can I purchase Gini & Jony Products online only, or are they available in physical stores as well?

 A: You can purchase Gini & Jony products both online through our website and in physical stores across various cities.


Q: Can I find Gini & Jony products at other retail stores or e-commerce platforms?

A: Our products are primarily available through our official Gini & Jony stores and website. However, we are available on all the known e-commerce platforms.


Q: Do you offer international shipping?

A: Currently, we only offer shipping within India. We do not provide international shipping.

  1. Can I change my order and add other products or remove them?

A: Unfortunately, not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details.

To purchase additional items, you must place a new order; to return them, please refer to Shipping policy Page.


Q: Where can I find the size guide?

A: You can find our size guide on each product description page under the 'Size Guide' tab.



  1. Ordering and Payments


Q: What payment methods do you accept?

A: We accept various payment methods, including credit cards, debit cards, and online payment wallets. You can select your preferred payment option during the checkout process.


Q: Is it safe to make online payments on your website?

 A: Yes, we take your online security seriously. We utilize industry-standard encryption technology to ensure that your payment information is secure and protected.


Q: Can I make payment through UPI?

A: Yes you can, at present, we accept various payment methods, including credit cards, debit cards,UPI and online payment wallets. Please check our website during the checkout process to see the available payment options.


Q: Can I get my refund in the same source account?

A: Yes, when a refund is issued, we strive to process it through the same payment method used during the initial purchase. The refund will be credited back to the original source account.


Q: The product I ordered does not fit. Can I exchange it for a different size?

A: No, you have to return it Please check our return & refund policy and place your return request and then you can place a new order.


  1. Shipping and Delivery

Q: How long does it take to receive my order?

A: The delivery time may vary depending on your location. We strive to deliver your order within 7-10 business days. You will receive a confirmation email with tracking details once your order has been shipped.


Q: Can I track my order?

 A: Yes, you can track your order by using the link provided in the shipping confirmation email.


Q: Why has my order not been dispatched yet?

A: This could be because we are currently replenishing our stock. If the item becomes available, it will be dispatched as soon as possible and you will receive a confirmation email. If stock is no longer available, your order will be cancelled. Alternatively, if you paid via bank transfer please allow 3-5 working days for the refund to be processed.


Q: I need this product for day after tomorrow. Can it be delivered today if I place an order now?

A: Our delivery timeframes depend on various factors, including the shipping method and your location. While we strive to deliver orders as quickly as possible, we recommend checking the estimated delivery date provided during the checkout process for more accurate information.



  1. Returns and Exchanges

Q: How to return the product?

A: To initiate a return, please follow these steps:

  • Visit our website and go to the [Returns/Exchange] section.
  • Fill out the return request form with the required details, including your order number, contact information, and reason for return.
  • Once your return request is submitted, our team will review it and will send you a request cancellation mail.
  • Please securely give the package to the pickup person, ensuring it is in its original condition with all tags and accessories included.

Once we receive the returned product and confirm its condition, we will proceed with the refund process. Please note that it may take [5-7 business days] for the refund to reflect in your account, depending on your bank or payment provider.


Q: What is your return policy?

A: We have a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within [15] days of receiving the order. Please refer to our Shipping and Return Policy for detailed instructions on returning your items.


Q: Can I exchange an item?

A: Yes, we offer exchanges for size or color. If you need to exchange an item, please follow the guidelines outlined in our Shipping and Return Policy.


  1. Product Information

Q: How do I determine the right size for my child?

A: We provide a size chart on our website to help you find the appropriate size for your child. Wherein you can refer to the specific product's size for more accurate measurements.


Q: Are your products safe for children?

A: Yes, we prioritize the safety and comfort of children. Our products undergo rigorous quality checks and adhere to relevant safety standards to ensure they are safe for use.


Q: Can I find the same products in stores as on the website?

A: While we strive to offer a consistent range of products both online and in stores, there may be variations in availability. Please check with your nearest Gini & Jony store for specific product availability.

If you have any further questions or need assistance, please feel free to contact our customer support team at info@giniandjony.com.