Privacy Policy

Gini & Jony India ("Gini & Jony", "Company", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how personal information is collected, used, stored, shared, and protected when you visit or use the Website, create an account, place an order, contact customer support, participate in promotions, or otherwise interact with the brand.

Indian privacy-related rules and data protection frameworks emphasize transparent disclosure of data collection, use, security practices, and grievance or contact details, which is why these sections are especially important for an ecommerce website.

Information Collected

The Website may collect information that you provide directly, including:

  • full name;
  • mobile number;
  • email address;
  • billing and shipping address;
  • account details;
  • customer support queries and feedback;
  • information submitted in contests, promotions, forms, surveys, or reviews.

The Website may also collect transaction-related information, including:

  • order history;
  • payment method type in masked or tokenized form;
  • transaction identifiers;
  • refund, exchange, and return details;
  • product preferences and shopping behavior.

Certain information may be collected automatically, such as:

  • IP address;
  • browser type and version;
  • device information;
  • operating system;
  • referral source;
  • browsing behavior on the Website;
  • cookie and analytics information.

Limited information may also be received from third parties such as payment providers, logistics partners, analytics vendors, marketing platforms, and social media services.

Use of Information

Personal information may be used for purposes including:

  • creating and managing customer accounts;
  • processing orders and payments;
  • delivering products and arranging logistics;
  • handling returns, exchanges, cancellations, and refunds;
  • providing customer support;
  • sending order updates and service communications;
  • improving the Website, customer experience, and product offerings;
  • personalizing recommendations, content, and marketing communications;
  • conducting internal analytics, reporting, and research;
  • preventing fraud, abuse, unauthorized transactions, and security risks;
  • complying with legal, regulatory, and contractual obligations.

Cookies and Tracking Tools

The Website may use cookies, pixels, tags, SDKs, and similar technologies to improve user experience, recognize preferences, measure campaign effectiveness, understand browsing behavior, and support analytics and personalized marketing.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

Sharing of Information

Personal information may be shared, where necessary and subject to applicable law, with:

  • payment processors and banking partners;
  • shipping, warehousing, courier, and fulfillment partners;
  • technology, analytics, cloud hosting, CRM, and customer support vendors;
  • marketing and advertising service providers;
  • affiliates and group entities supporting business operations;
  • regulators, government authorities, courts, or law enforcement agencies where required by law;
  • prospective acquirers, investors, or counterparties in connection with a merger, restructuring, acquisition, or transfer of business assets

Personal information is not sold in any manner prohibited by applicable law.

Data Retention

Personal information may be retained for as long as reasonably necessary for order fulfillment, customer service, legal compliance, tax and accounting records, dispute resolution, fraud prevention, security purposes, and legitimate business needs.

When such information is no longer required, it may be securely deleted, anonymized, or archived in accordance with applicable law and internal data retention practices.

Security Practices

Reasonable security practices and procedures are maintained to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction. India’s SPDI Rules specifically require body corporates handling such information to publish a privacy policy and maintain reasonable security practices and procedures.

However, no digital platform can guarantee absolute security, and therefore no representation is made that security measures will be completely immune from all risks.

Your Choices and Rights

Subject to applicable law, you may be able to:

  • access or review certain personal information;
  • request correction or updating of information;
  • withdraw consent in certain circumstances;
  • opt out of promotional communications;
  • request deletion of data where legally permissible;
  • raise concerns regarding how personal information is handled.

The Digital Personal Data Protection Act, 2023 establishes a framework for the processing of digital personal data and creates obligations around lawful handling of such data.

Children’s Privacy

Gini & Jony is a children’s fashion brand, but the Website is intended to be used by parents, guardians, or adults making purchases. Personal information is not knowingly collected directly from children in violation of applicable law. If any such instance is identified, appropriate review and corrective action may be taken.

Third-Party Services

The Website may integrate third-party tools and services such as payment gateways, analytics tools, social media integrations, and other external platforms. These third-party services operate under their own terms and privacy policies, and Gini & Jony is not responsible for their independent practices.

Cross-Border Processing

Personal information may be stored, processed, or accessed by authorized service providers located in India or other jurisdictions, subject to applicable legal and operational safeguards.

Grievance Officer and Contact

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal information, please contact:

Providing grievance contact details is a practical and compliance-oriented expectation in Indian privacy-related disclosures.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in applicable law, technology, business operations, or Website functionality. Any revised version will be posted on this page with an updated "Last Updated" date.