Return, Exchange & Refund Policy

At Gini & Jony, we believe every child deserves comfort, confidence, and style. We strive to provide a smooth and satisfying shopping experience, and our Returns & Exchanges Policy is designed to make your shopping experience as convenient as possible.

Please read the following policy carefully before placing your order.

Order Cancellation Policy

●       Cancellation requests are accepted within 24 hours of placing an order, subject to the order not having been shipped.

●       Once an order has been shipped, it cannot be cancelled.

●       For cancellation requests or assistance, please contact us at +91-8291096582 or info@giniandjony.com.

Easy Returns Policy

We want you to be happy with your purchase. If a product does not meet your expectations, you can request a return within 10 days from the date of delivery.

●       Return Window: Return requests must be raised within 10 days of receiving your order through our Return/Exchange Portal.

●       Customer-Friendly Returns: We offer a no-questions-asked return policy, subject to the eligibility conditions mentioned below. We would appreciate your feedback on the reason for the return to help us improve our products and services.

●       Return Pickup: We will arrange a return pickup from your address wherever the service is available.

●       Product Condition: Products must be unused, unwashed, unworn, and returned in their original condition, with all original tags and labels intact.

●       Original Packaging: Products should be properly folded and securely packed, preferably in their original packaging.

●       Quality Check: All returned products are subject to inspection at our warehouse before the refund is processed.

Refund Process

●       Refund Processing Time: Once the returned product reaches our warehouse and passes the quality check, the refund will be initiated. Please allow 7–10 business days for the refund to be processed after receipt and approval of the returned product.

●       Prepaid Orders: Approved refunds will be credited to the original mode of payment.

●       Cash on Delivery (COD) Orders: Refunds will be processed through a bank transfer. Customers will need to provide the required bank account details.

●       Shipping Charges: Original shipping charges, if applicable, are non-refundable.

Return Pickup Unavailability

Return pickup may not be available in certain pin codes. In such cases, customers will need to ship the product to our designated return address using a reputed courier service with a valid tracking facility. Please contact our customer support team for return instructions before dispatching the product.

Exchange Policy

If you need a different size, Gini & Jony offers a convenient size exchange facility.

●       Exchange Window: Exchange requests must be raised within 10 days from the date of delivery through our Return/Exchange Portal.

●       Size Exchange: Customers can exchange a product for the same style in a different size, subject to availability.

●       One-Time Exchange: One size exchange is permitted per order.

●       Exchange Shipping: No additional shipping charges will be applied for the first eligible size exchange.

●       Quality Check: The returned product must meet the eligibility conditions and pass our quality inspection.

●       Exchange Dispatch: The replacement product will be dispatched within 48 hours of receiving the returned product and completing the quality check, subject to availability.

●       Unavailable Sizes: If the requested size is unavailable, we will inform the customer and arrange a refund for the eligible product as per our refund process. For COD orders, the customer may be required to provide bank account details for the refund.

Exchange Pickup Unavailability

If return pickup is unavailable at your pin code, you will need to ship the product to our designated return address using a reputed courier service with tracking. Please contact customer support for instructions before sending the product.

Products Not Eligible for Return or Exchange

To maintain our quality standards and ensure a fair experience for all customers, the following conditions apply:

●       Used or Washed Products: Products that have been worn, washed, altered, or used are not eligible for return or exchange.

●       Missing Tags or Labels: Products returned without their original tags or labels intact may not be accepted.

●       Color Variations: Minor color variations may occur due to screen resolution, display settings, lighting, and photography. Such variations alone are not considered a defect and may not qualify for an exchange.

●       Damaged or Incomplete Products: Products returned in a damaged condition or without their original components may not be accepted, subject to applicable consumer rights.

All return and exchange requests are subject to the conditions stated in this policy.

Order Shipping & Delivery

●       Order Processing: We generally dispatch orders within 24–48 hours of order placement, excluding circumstances such as public holidays, operational delays, or unforeseen events.

●       Delivery Timeline: The delivery time may vary depending on the customer's location, courier service, and other logistical factors.

●       Dispatch Updates: Customers will receive shipping updates as applicable once their order has been dispatched.

Need Help?

For assistance with returns, exchanges, refunds, or cancellations, please contact our customer support team:

Brand: Gini & Jony
Phone: +91-8291096582
Email: info@giniandjony.com
Return/Exchange Portal: https://giniandjony.com/apps/return_prime

At Gini & Jony, we value your trust and look forward to making every shopping experience a happy one!