Return, Exchange & Refund Policy

At Gini & Jony India, every order is expected to reach customers in excellent condition. If there is an issue with a purchase, return, exchange, or refund requests may be made in accordance with the policy terms set out below.

Eligibility

A product may be eligible for return or exchange if:

  • the request is raised within [7/10/15] days of delivery;
  • the item is unused, unwashed, and undamaged;
  • all original tags, labels, packaging, and accessories are intact;
  • the item is returned in saleable condition;
  • the product does not fall within any non-returnable category.

Non-Returnable Items

The following categories may not be eligible for return or exchange:

  • innerwear, socks, masks, or hygiene-sensitive products;
  • customized or personalized items;
  • products marked as final sale, clearance, or non-returnable;
  • free gifts or promotional items;
  • products damaged due to misuse, improper handling, or normal wear and tear.

Wrong, Damaged or Defective Products

If an order is delivered with a wrong item, damaged product, manufacturing defect, or incomplete shipment, the issue should be reported within [24/48] hours of delivery along with clear photos and the order number.

Consumer protection rules for ecommerce in India emphasize transparency, fair practices, and grievance handling for online buyers, which is why this process should be clearly disclosed on the site.

Refunds

Once a returned item is received and passes the quality check, the eligible refund may be processed to the original payment method, store credit, or any other communicated mode, as applicable.

Refund timelines may vary depending on the payment method, banking network, and processing partner timelines. If the issue relates to a wrong, damaged, defective, or seller-side error, refund handling should align with applicable consumer law expectations.

Exchanges

Exchanges may be offered for size issues, eligible replacements, or product defects, subject to stock availability. If the requested replacement is unavailable, an alternate resolution such as refund or store credit may be offered.

Return Pickup

Where reverse pickup is available, a pickup may be arranged through an authorized logistics partner. In areas where pickup service is unavailable, customers may be requested to self-ship the product using the instructions provided by customer support.

Rejection of Return

A return or exchange request may be declined if the request is raised beyond the permitted timeline, the item is found used or damaged after delivery, original tags or packaging are missing, or the returned product does not match the original order details.